For a number of reasons - some the hotel’s, some ours - changing rooms at that hour wasn't a viable option. She and the restaurant's banquet manager did come upstairs and did acknowledge that the smoke was a problem. Regardless, I asked her to come to the room so she could establish for herself that I wasn't exaggerating about the eye-stinging, headache-causing smoky air.

Unfortunately, the only manager in the building works in food and beverage and isn't that well versed in other aspects of managing the hotel. At 10:30pm I called again and asked to speak to the manager on duty. In other words, they knew the smoke could be a problem but have done nothing about it. The person I spoke with explained that on nights when there is no breeze, smoke from the restaurant's “hearth” will drift up the side of the building and into the room. Because the smell grew worse, at 8:45 I called the front desk. Why the horrible rating and not just a mediocre one? Shortly after 8:00pm on our second night we smelled smoke in our sixth-floor room. I don’t want to have to wear a mask and earplugs to get a good night’s sleep in what is supposed to be a luxury hotel. Also, the freight trains that run on the double tracks immediately adjacent to the hotel are noisy. Not a problem for us, but others might disagree. While the glass shower wall is opaque, it makes the shower far from private. As a result, at night, light from the highway adjacent to the hotel comes into the bathroom and continues into the sleeping area through the opaque glass shower wall. The bathroom window is opaque but has no shade. There was no fan in the bathroom to help manage steam from the shower. The front desk staff are definitely hit-or-miss in terms of friendliness. Our room wasn’t ready for another 35-40 minutes. Not needing early check-in, we arrived at the posted 3pm check-in time. On the downside: A few days prior to check-in we received an email offering us an early check-in for an extra $25. We thought the food and service in the restaurants and bar were good (thumbs-up to Kate), the valets and bell staff hustled, and there is interesting artwork on some of the floors. Our room was a junior suite on the top floor and was good-sized and had nice furnishings. Some positives, some negatives, of which one – hotel management’s inadequate response to a significant problem – caused me and my wife to checkout after two nights of what was supposed to be a four-night stay. Milwaukee | 1.53km from Potawatomi Casino As far as hotels go… a unique concept.

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